Frequently Asked Questions

General questions

Should I have an account in order to purchase a product?

No, it's not neccessery. You can checkout as a guest without creating an account.

Why are your prices better than the other jewelry stores?

ARDA operates online only, thus saving a lot of costs that burden the prices of merchants who have physical stores. For more information, visit our Pricing Policy.

What is the life time warranety?

The lifetime warranty that we give to our products means that we undertake to carry out free of charge all repairs necessary to remove manufacturer's defects. For more information, visit our Returns Policy.

Company

Is ARDA a real brand?

Actually it's not. It's a fictional brand created just to present the Marble theme in a different preset.

Can I change or refuse my order?

Yes, in the first 30 minutes after placing your order, you can change some of its parameters (such as ring size, add/remove the GLAMIRA logo, engraving, etc.) or even cancel it. However, you must first be logged into your ARDA account. Once you have registered, visit "My Profile" where you will see your order and can change or cancel it. Changing or canceling an order can only be done by the respective customer through their account, not through the Customer Service team.

Do you have a physical shop?

Currently, ARDA only sells online, thus providing you with the widest possible range of products and options.

Products

Are your rings solid?

No. Our rings are not hollow. Our products are massive and are made in accordance with the metal requirements specified by the customer.

How do I find my correct ring size?

The most convenient and accurate way to determine your desired ring size is to order a free measuring device from our website. The gauge is a plastic band that you can put on your hand just like a ring and thus determine the size with the greatest accuracy. You can order a gauge through our website by pressing the "Find your ring size" button. For additional information and recommendations, please visit our Ring Sizing Guide.

Can I see a real picture of the ring?

You can find photos of all products as well as their 3D images on the page of each specific product. At the end of each product page, you will also find photos, if any, shared by our customers.